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What to expect from your free consultation, product selection, professional measuring, installation, warranty support, service after the sale, and our 110% Price Match Guarantee.
The OSD Customer Guide helps homeowners understand what to expect before, during, and after a custom window covering project — from consultation and product selection to professional measuring, installation, care, service, and warranty guidance.
An OSD designer comes to you with samples, helps you weigh light control, privacy, and style in your home’s own light, takes professional measurements, and prepares a written quote — free, with no obligation and no pressure.
How to explore Hunter Douglas collections — and Alta by Hunter Douglas options when the project calls for a different balance of style, function, and budget — across fabrics, opacities, colors, and operating systems. Visit any of our three Kansas City showrooms to see full-size displays in person.
Where motorized and smart shades make the biggest difference — hard-to-reach windows, whole-room scenes, schedules, and app or voice control — and what to consider before you choose.
What installation day looks like with our own team: arrival, careful installation, a walkthrough of how everything operates, and a clean workspace when we leave.
Practical guidance for operating and caring for your window coverings so they keep looking and working their best, year after year.
Our team helps guide you through service, repair, and warranty questions after the sale. Warranty coverage depends on the product, manufacturer, issue, age, and applicable warranty terms — and we help you navigate that process from start to finish.
How our 110% Price Match Guarantee works, what it applies to, and how to bring us a comparable quote.
Whether you’re just starting to compare options or ready to schedule — the guide closes with simple next steps: schedule a free consultation, visit a showroom, or reach out with a service question.
Custom window coverings are made specifically for your home, so final selections should be made carefully with your designer. Digital colors can appear differently on screens — samples and showroom displays are the best way to confirm.
When you’re ready, an OSD designer can bring samples and ideas to your home — or stop by any of our three Kansas City showrooms. No pressure, ever.
Or call us today — 913-562-6888